Customer programme
Customer, product, agreement, approved terms, access and service responsibilities.
The operating question
The operating work continues after a lease is approved.
A lessor may already have strong origination, credit and receivables systems. The difficult hand-offs often sit around vendors, delivery acknowledgements, customer-specific schedules, physical assets, service requests, audits and returns.
What confirms delivery before rental activation or vendor payment?
Can every schedule be traced to customer sites and individual assets?
How are customer-specific workflows controlled without fragmenting operations?
Who owns exchange, recovery, re-rent, purchase and disposal decisions?
Connected workflow
A configurable post-sanction operating path
- 01
Mandate
Record the agreed customer, product, commercial structure and approvals.
- 02
Coordinate
Connect vendor, equipment, PO, delivery instructions and customer contacts.
- 03
Acknowledge
Capture delivery, acceptance, serial numbers, location and supporting evidence.
- 04
Service
Maintain schedules, customer requests, audits, exchanges and lease events.
- 05
Resolve end term
Control return, recovery, re-rent, purchase, extension or disposal.
Connected records
The operating layer around the core finance system
Vendor and delivery
Supplier, equipment, invoice, delivery acknowledgement, asset identity and discrepancies.
Rental schedule
Period, due date, base rent, taxes as provided, recorded payment status and changes.
Asset visibility
Customer site, serial number, condition, movement, last verification and current status.
Customer servicing
Requests, documents, approvals, exceptions, exchanges and communication history.
End-term control
Notice, asset condition, commercial choice, approvals, custody and completion evidence.
Illustrative example
A multi-site equipment programme
A customer receives equipment from several vendors across many locations. The lessor needs delivery evidence, asset identity, rental activation status and end-term visibility without replacing its core credit and receivables platform.
The complement-or-replacement boundary is established during discovery.
Core remainsOrigination, credit, receivables
LeaseOps connectsDelivery, schedules, assets
Customer workRequests, audits, changes
End termReturn, re-rent, purchase
Business value
What the organisation gains
Consistent servicing
Use common controls while configuring the variations required by products and customers.
Post-delivery visibility
Connect each customer schedule to delivery, asset, location and lifecycle evidence.
Clear system boundary
Integrate with existing finance platforms instead of assuming one product must replace every core function.
Scope and responsibility
What the platform supports—and what people decide
ServiceTiket is initially positioned as a lease-operations and asset-control layer. Origination, credit, receivables, collections, treasury and statutory reporting remain outside the claim unless validated.
ServiceTiket maintains configured records, schedules, approvals and evidence. The organisation and its advisers remain responsible for accounting policy, treatment, review and compliance.
Ind AS 116 is the primary accounting context for the India offering. IFRS 16 or ASC 842 requirements are assessed separately where group reporting requires them.
Continue exploring LeaseOps
A useful first conversation
Map one real asset from contract to field reality
Bring an anonymised lease schedule, asset register, or workflow. We will map where the records separate and what a controlled process could look like.
Request a lessor workflow workshop