Enterprise SaaS Privacy Policy

Last Updated: 3 Jan 2024

1. Introduction

Welcome to ServiceTiket (“we,” “us,” or “our”). This Privacy Policy outlines how we collect, use, disclose, and protect the data generated and provided by enterprise users, vendors, ad-hoc workers, and their employees when using our SaaS platform.

2. Information We Collect

a. User Information

We collect the following information about various users:
  • Full name, Phone Number, Email address
  • Company details
  • Role/title within the enterprise or vendor organization (if applicable)

b. User Activity Data

We may collect data related to user activity within the platform, including but not limited to:
  • Login and logout times
  • Actions taken within the application
  • Preferences and settings

c. Device Location

As part of our enterprise workflow requirements, we collect device location data to:
  • Enhance logistics and reporting features
  • Improve the overall efficiency of workflows

d. Photos

Users, including vendors, their employees, and ad-hoc workers, may upload photos for various purposes, including:
  • Issue resolution
  • Quality assessment

e. Documents

Documents uploaded as part of the enterprise workflow are stored for:
  • Reference and documentation purposes
  • Fulfillment of workflow requirements

3. Third-Party Services

a. Email Services

We use third-party email services to facilitate communication within our platform. These services may collect and process:
  • Email addresses
  • Communication logs
We ensure that our third-party email service providers comply with industry standards and data protection regulations.

b. Push Notification Services

For push notifications, we engage third-party services to deliver timely updates to our users. These services may collect and process:
  • Device tokens
  • Notification logs
Our third-party push notification service providers adhere to stringent security standards and data protection regulations.

4. User Obligations and Contractual Relationships

a. Business and Enterprise Users

Our SaaS product is designed for businesses and enterprises, and all users accessing the platform are bound by contractual obligations established by the respective company that has signed up for our product. As such:
  • Users are considered representatives or employees of the contracting company.
  • The information collected from users is processed in accordance with the contractual agreements between our company and the subscribing enterprise.

b. Vendors, Ad-Hoc Workers, and Employees

Vendors, ad-hoc workers, and their employees who access our platform are also subject to the contractual relationships established between their organizations and the subscribing enterprise. Their data is processed in alignment with the contractual obligations and permissions granted by the enterprise.

5. How We Use User Data

We use the collected data for the following purposes:
  • Providing and improving our SaaS services
  • Enabling various users to manage assets, work orders, and other functionalities
  • Facilitating communication and collaboration within the enterprise
  • Enhancing the user experience and platform functionality

6. Data Security

We prioritize the security of all user data and implement measures to safeguard it. This includes encryption, access controls, and regular security assessments.

7. Data Ownership

All data entered or generated within the platform by users is owned by the respective users or entities. We do not claim ownership of any data provided by these entities.

8. Data Sharing

We do not sell, trade, or otherwise transfer user data to third parties. We may share data with trusted third parties for specific purposes, such as hosting services and analytics, only with the consent of the respective entities.

9. Responsibilities of Users and Entities

Entities and users are responsible for:
  • Obtaining necessary consents for data processing activities
  • Ensuring the accuracy and completeness of user-provided data
  • Complying with applicable data protection laws and regulations

10. Changes to Privacy Policy

We may update this Privacy Policy to reflect changes in our practices. We encourage users and entities to review this page regularly for any updates.

11. Contact Information

If you have questions or concerns about our Privacy Policy, please contact us at support@servicetiket.com