1. About This Policy
ServiceTiket is a product of Formobi Solutions Pvt. Ltd., a highly configurable SaaS platform for enterprise asset management, workflow automation, and field operations. This Privacy Policy explains how we collect, use, protect, and share data.
2. Data Collection
We collect data necessary for platform operation:
- Name, email, phone number, job title, department, and role.
- Asset records, workflow data, audit logs, and field data (GPS, photos).
- Browser type, IP address, and usage analytics.
3. How We Use Data
- Platform operation, authentication, and role-based access control.
- Workflow automation, notifications, and reporting.
- Security monitoring, threat detection, and audit compliance.
- Service improvements and customer support.
4. Data Processing Model
Enterprises (Data Controller): Our enterprise clients define what data to collect and how workflows operate. They control access, retention, and policies.
ServiceTiket (Data Processor): We process data on behalf of our enterprise clients according to their instructions and our data processing agreements.
5. Security Measures
- Administrative, technical, and organizational safeguards appropriate to the service and customer configuration.
- Encrypted network connections for supported application access.
- Cloud-hosted infrastructure with network and application security controls.
- Role-based access controls configurable for customer users.
- Incident handling and notification according to applicable law and contractual commitments.
6. Third-Party Services
| Category | Provider | Data Shared |
|---|---|---|
| Hosting | AWS, Google Cloud | All platform data |
| SMS/Push | Twilio, Firebase | Phone numbers, device tokens |
| Security | Fortinet, Cloudflare | Network traffic logs |
7. Data Retention
Enterprise clients control retention policies. Post-termination retention, export, and deletion are handled according to the applicable customer agreement and legal requirements.
8. Your Rights
Under applicable data protection laws (GDPR, IT Act 2000), you have the right to access, correct, delete, or port your personal data. Contact your organization's administrator or our DPO.
9. Contact
Data Protection Officer (DPO): dpo@servicetiket.com
Registered Address: 91Springboard, Outer Ring Road, Mahadevapura, Bangalore 560048, India