Setup & Configuration
Configure the organization exactly as it operates — with hierarchy, roles, asset masters, and leasing partners.
Organization Structure
Branches, departments, regions, and custom groupings
Area mapping by pincode or custom zones
Role-based access with SSO / AD integration
User Management
Granular roles for finance, operations, audit, and partners
Users mapped to multiple divisions and locations
Immutable audit logs for every user action
Asset & Vendor Masters
Asset classes, models, accessories, and images in one place
Master list of leasing partners and suppliers
Master lease agreements with all key commercial terms
Leased Asset Procurement Flow
Structured workflows ensure every leased asset starts with a clear business requirement, budget-checked approvals, and traceable documentation.
Asset Indent & Approvals
Requesters raise indents for assets by type, quantity, and location
Dynamic approval chains based on department, value, and geography
Budget validation at each stage; decisions fully logged
Lease Application & Partner Flow
Approved indents convert into structured lease applications
Automatic PTPQ and rent calculations based on asset value
Mandates exported or integrated with leasing partners
Purchased Asset Procurement Flow
Purchased assets follow their own optimized flow — with shared foundations and reporting, but clear separation from leases.
Requisition to PO
Indent and multi-level approvals similar to leased assets
Purchase requests capture vendor, location, and delivery details
POs generated from approved requests for direct suppliers
Delivery & Registration
Goods receipt with serial numbers, condition, and photos
Owned asset register created automatically on receipt
Assets move into the owned lifecycle with full traceability
Leased Asset Lifecycle & Field Ops
Once a lease is active, ServiceTiket keeps every deployment, movement, audit, and payment under control.
Deployment & Tracking
Assets deployed to locations, departments, or end users
Full move history with who, when, and where
Re-deployments tracked for audit and utilization analysis
Mobile Audits
QR / barcode scanning with GPS and photo evidence
Configurable audit frequencies by risk and asset type
Exceptions trigger tickets and escalations automatically
Rent & Modifications
Rent schedules and actual payments reconciled in one place
Early returns, renewals, and exchanges logged with approvals
Every lease event captured for accounting and audit
Owned Asset Lifecycle
Internal assets and merchandising deployments follow their own paths — but share unified tracking, maintenance, and retirement workflows.
Asset Register & Placement
Internal-use equipment tracked by user and location
Merchandising assets mapped to outlets and customers
Contracts and placement approvals linked to each asset
Maintenance & Spares
Breakdown tickets from the field app with defect codes
Preventive maintenance schedules auto-generate visits
Spare parts inventory and inter-branch transfers tracked
Retirement & Disposal
End-of-life decisions with approvals and disposal mode
Condition and photos recorded at retirement
Proceeds and regulatory evidence captured for audit
Compliance, Reporting & Integrations
ServiceTiket keeps finance, operations, and audit teams aligned with a single system of record and export-ready data.
Audit Trail & IFRS 16
Immutable logs for every approval and change
Export-ready data for IFRS 16 / ASC 842 calculations
Complete documentation from lease start to closure
Dashboards & Reports
Portfolio and spend views for CFOs and finance
Operational dashboards for locations and field teams
Exception reports for overdue payments, audits, and tickets
Data & ERP Integration
Bulk import of existing leases, assets, and schedules
Exports and APIs for ERPs and accounting systems
Connectivity to lessor portals and external service providers