← Back to LeaseOpsPlatform

How ServiceTiket Works

A walk-through of the 6 core modules that take you from initial setup to ongoing compliance and reporting.

1

Setup & Configuration

Configure the organization exactly as it operates — with hierarchy, roles, asset masters, and leasing partners.

Organization Structure

  • Branches, departments, regions, and custom groupings
  • Area mapping by pincode or custom zones
  • Role-based access with SSO / AD integration

User Management

  • Granular roles for finance, operations, audit, and partners
  • Users mapped to multiple divisions and locations
  • Immutable audit logs for every user action

Asset & Vendor Masters

  • Asset classes, models, accessories, and images in one place
  • Master list of leasing partners and suppliers
  • Master lease agreements with all key commercial terms
2

Leased Asset Procurement Flow

Structured workflows ensure every leased asset starts with a clear business requirement, budget-checked approvals, and traceable documentation.

Asset Indent & Approvals

  • Requesters raise indents for assets by type, quantity, and location
  • Dynamic approval chains based on department, value, and geography
  • Budget validation at each stage; decisions fully logged

Lease Application & Partner Flow

  • Approved indents convert into structured lease applications
  • Automatic PTPQ and rent calculations based on asset value
  • Mandates exported or integrated with leasing partners
3

Purchased Asset Procurement Flow

Purchased assets follow their own optimized flow — with shared foundations and reporting, but clear separation from leases.

Requisition to PO

  • Indent and multi-level approvals similar to leased assets
  • Purchase requests capture vendor, location, and delivery details
  • POs generated from approved requests for direct suppliers

Delivery & Registration

  • Goods receipt with serial numbers, condition, and photos
  • Owned asset register created automatically on receipt
  • Assets move into the owned lifecycle with full traceability
4

Leased Asset Lifecycle & Field Ops

Once a lease is active, ServiceTiket keeps every deployment, movement, audit, and payment under control.

Deployment & Tracking

  • Assets deployed to locations, departments, or end users
  • Full move history with who, when, and where
  • Re-deployments tracked for audit and utilization analysis

Mobile Audits

  • QR / barcode scanning with GPS and photo evidence
  • Configurable audit frequencies by risk and asset type
  • Exceptions trigger tickets and escalations automatically

Rent & Modifications

  • Rent schedules and actual payments reconciled in one place
  • Early returns, renewals, and exchanges logged with approvals
  • Every lease event captured for accounting and audit
5

Owned Asset Lifecycle

Internal assets and merchandising deployments follow their own paths — but share unified tracking, maintenance, and retirement workflows.

Asset Register & Placement

  • Internal-use equipment tracked by user and location
  • Merchandising assets mapped to outlets and customers
  • Contracts and placement approvals linked to each asset

Maintenance & Spares

  • Breakdown tickets from the field app with defect codes
  • Preventive maintenance schedules auto-generate visits
  • Spare parts inventory and inter-branch transfers tracked

Retirement & Disposal

  • End-of-life decisions with approvals and disposal mode
  • Condition and photos recorded at retirement
  • Proceeds and regulatory evidence captured for audit
6

Compliance, Reporting & Integrations

ServiceTiket keeps finance, operations, and audit teams aligned with a single system of record and export-ready data.

Audit Trail & IFRS 16

  • Immutable logs for every approval and change
  • Export-ready data for IFRS 16 / ASC 842 calculations
  • Complete documentation from lease start to closure

Dashboards & Reports

  • Portfolio and spend views for CFOs and finance
  • Operational dashboards for locations and field teams
  • Exception reports for overdue payments, audits, and tickets

Data & ERP Integration

  • Bulk import of existing leases, assets, and schedules
  • Exports and APIs for ERPs and accounting systems
  • Connectivity to lessor portals and external service providers

Ready to See It in Action?

Let our team walk you through how ServiceTiket maps to your specific workflows.

Schedule a Demo