space parts management

Spare parts Management for distributed operations

 

Effective asset management extends beyond just tracking equipment. Asset operations, maintenance requires a comprehensive approach to spare part management that reaches the last mile. Managing large scale geographically dispersed operations with divergent stake holders involving internal, external teams, stores, vendors. Also tracking the lifecycle of crucial for high-value components with serial number. Managing warranty based repairs and refurbishments of spares.

Spare Management Workflow: Key Components

Some of the building blocks of the distributed spare management.

 
Entities
Operational Entities include organisational unit, service units, Local part stores, Service Dealer part stores.
 

Roles and Responsibilities

1. Business Unit Manager
  • Oversees spare part inventory
  • Manages vendor relationships
 
2. Service Unit Manager
  • Handles organisational aspects
  • Local Parts Store Manager
  • Manages orders and inward procedures
  • Handles stock transfers and returns
  • Oversees refurbishment processes
3. Service Dealer Manager
  • Manages stock transfers and reconciliation
  • Handles local vendor relationships
  • Processes asset refurbishment requests

4. Technician

  • Record parts used
  • Log part returns
  • Report spare part needs
 

Parts Data

  • Trackable and Non. Trackable parts
  • Asset Tagging of Parts
  • Price Management
  • Vendor Tagging of parts
 

 

 

Spare Part Movement and Tracking

  1. Ordering Parts

    • Register vendors and create orders
    • Import orders from external systems (e.g., SAP)
    • Create self-orders for internal sourcing
    • Perform inward procedures upon receipt

  2. Transferring Parts Between Stores

    • Local stores can transfer parts among themselves
    • Use Transfer Records to track movements
    • Transfer statuses: New, In Transit, Received
    • Generate customised documents (e.g., delivery challans, gate passes)

  3. Transfers to Service Dealers

    • Governed by parts contracts: a. All parts free b. Some parts free c. No parts free
    • Transfer only contract-specified parts
    • Dealers self-order non-contract parts

  4. Part Returns from Service Dealers

    • Reconcile returned parts with proper serial numbers
    • Return parts to the original issuing store

  5. External Transfers

    • To refurbisher
    • To scrap buyers for disposal
    • To vendors for repair or return

How We Make It Happen

Our team of experts works closely with you to understand your unique needs and challenges. We then leverage our industry expertise to design, customise and deploy a the workflow solution that fits like a glove.  

 

Take the Next Step

Don’t let inefficient processes hold your business back any longer. With ServiceTicket.com, you can harness the power of custom workflows and see results in days, not months.

Ready to digitise your business processes? Contact us today for a quick consultation and discover how we can transform your operations with custom workflows deployed at lightning speed.